How should we handle high-conflict engagement?
Join Michael Willis, Social Scientist and Infrastructure Development Specialist from Seesaw Engagement, and Don Sharples, Managing Director – ANZ at Social Pinpoint, to discover first-hand insights into the challenges of high-conflict engagement and effective strategies for managing these situations.
At some point in every engagement practitioner’s career, they will encounter high-stake situations where negotiations become personal, emotions run high, and tensions escalate. In these situations, traditional engagement techniques and approaches can be ineffective.
So, how should we respond when engagement shifts into conflict?
Michael Willis of Seesaw Engagement, brings extensive experience in managing these complex situations. Throughout his 20 year engagement career, Michael has worked on a range of infrastructure development projects working with those most affected and understandably upset. He has gained first-hand insight into the challenges of high-conflict engagement and what techniques are effective.
Key takeaways:
- How to identify and potentially avoid ‘high-conflict’ situations early
- Case studies from the coal face
- What we do when our typical engagement toolkit doesn’t meet the situation
- When and how to apply different approaches like outrage management to a contemporary environment
